1. Warranty Information – Please Read and Retain

In the event of a product malfunction, Gohan Japan Corp will provide repair services free of charge during the applicable warranty period, subject to the terms and conditions specified in the warranty card located on the back cover of this manual.

Customers are responsible for reviewing the warranty terms and retaining the warranty card in a secure location. The warranty shall be considered valid only if all required fields—including the date of purchase and the retailer’s name—are fully and accurately completed. If this information is missing or incomplete, customers must contact the original retailer without delay to rectify the issue.

Please be advised that if, upon inspection, no product malfunction is identified, any requested repairs may be subject to service and handling fees.

2. Warranty Period

The warranty period for the Main Body of the product is one (1) year from the date of original retail purchase.

3. Return and Exchange Policy for the Inner Glass Pot

Due to the fragile nature of glassware, damage may occur during shipping. If the Inner Glass Pot arrives damaged, defective, or contaminated, you must notify the retailer from whom the product was purchased or Gohan Japan Corp within seven (7) days of delivery. Upon timely notification and verification, the product will be eligible for exchange or return at no cost to the customer.

If you wish to return the product for reasons unrelated to defect or damage (i.e., for personal convenience), you must contact Gohan Japan Corp within seven (7) days of delivery to request a return authorization. In such cases, the customer shall bear all associated costs, including round-trip shipping charges and any applicable bank transfer or processing fees.

Returns will not be accepted under the following conditions:

• The item was delivered more than eight (8) days prior to the return request.
• The product has been used by the customer.
• The product has been soiled, damaged, or altered by the customer.
• The product has undergone modification, repair, or processing by the customer.
• The customer has defaced, damaged, lost, or discarded the original packaging, instruction manual, accessories, or other included materials.

*It is a unique warranty and service by Gohan Japan.
*TANICA will not respond to inquiries about Gohan Japan. Thank you for your understanding.

1. In Case of Product Abnormality

If any abnormality or malfunction occurs during use, immediately stop using the product and unplug it from the electrical outlet.

Please contact Gohan Japan Corp promptly for assistance:

When contacting us, please provide the model name of the fermenter and the date of purchase to facilitate prompt support.

2. Warranty Coverage and Usage Limitations

If the product malfunctions while being used outside of the United States, for commercial purposes, or for any use other than household/domestic use, repair fees will apply even if the product is within the warranty period.

3. If Repair Requests Cannot Be Made Through the Dealer

If you are unable to request repairs from the retailer where the product was purchased (for example, if the product was received as a gift), please contact Gohan Japan Corp directly for assistance.

4. Repairs After the Warranty Period

For repairs requested after the expiration of the warranty period, please contact Gohan Japan Corp.

If the product's functionality can be restored, we will perform the repairs upon your request for a fee.

5. Shipping Fees

Customers are responsible for all shipping costs incurred when sending the product to the manufacturer for repairs.

*It will be a unique service by Gohan Japan.
*TANICA will not respond to inquiries about Gohan Japan. Thank you for your understanding.